Refund policy

Last Updated: August 14, 2026

Sweetheart Fried Chicken Restaurant LLC wants every customer to have a clear and straightforward experience when purchasing from our online store. This Return & Refund Policy applies to eligible products purchased directly through our website.

30-Day Return Window

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the request must be submitted within the 30-day return period. Please contact us before sending any product back so that we can provide return instructions and the appropriate return destination.

Return requests may be submitted to:

support@sweethearttt.vip

Please include your order number and the product you wish to return.

Condition of Returned Products

Except where an item arrived damaged, defective, or incorrect, returned merchandise should be in reasonably resalable condition.

Products should not show substantial wear, misuse, intentional damage, permanent alteration, heavy staining, strong odors, or damage caused by improper use.

Whenever reasonably possible, the product should be returned with its original accessories, components, instructions, and packaging.

Opening a package to inspect, test, or determine whether a product is suitable does not by itself make the product ineligible for return.

Because many of our products are intended for outdoor activities, normal inspection is acceptable, but products showing significant field use may not qualify for a change-of-mind return.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged during shipment, materially defective, missing essential components, or different from what you ordered, contact us promptly at support@sweethearttt.vip.

Please provide your order number and, when reasonably possible, photographs showing the product, packaging, shipping label, or problem.

After reviewing the issue, we may provide a replacement, replacement component, partial refund, full refund, or another reasonable solution.

For confirmed damaged, defective, or incorrectly fulfilled orders, we will not require the customer to pay return shipping costs.

Change-of-Mind Returns

If a return is requested because you changed your mind, selected the wrong size or color, ordered the wrong item, or no longer want the product, the customer is responsible for return shipping unless we agree otherwise.

Original shipping charges are generally non-refundable for change-of-mind returns.

We do not currently charge a standard restocking fee on approved returns.

Non-Returnable Items

Certain products may not qualify for ordinary returns, including personalized or customized products, gift cards, products specifically identified as final sale before purchase, and products that have been materially damaged through misuse, neglect, unauthorized modification, or improper storage.

This restriction does not eliminate any consumer rights that cannot legally be waived.

Refund Processing

Once an approved return is received, we will inspect the returned merchandise.

If the return is accepted, the refund will generally be issued to the original payment method used for the purchase.

Bank, credit card, or payment-provider processing times may vary after a refund has been issued.

Refunds may be reduced where permitted by law if returned merchandise is missing components or has experienced damage beyond what is reasonably necessary to inspect the item.