Shipping policy
Last Updated: August 14, 2026
Sweetheart Fried Chicken Restaurant LLC currently sells and ships eligible products to customers within the United States.
This Shipping Policy explains how orders are processed and delivered.
Shipping Area
At this time, our standard online-store shipping service is limited to addresses within the United States.
Orders submitted for destinations outside our supported shipping area may be declined or canceled.
Certain products or carriers may have restrictions involving P.O. boxes, military addresses, U.S. territories, remote locations, or other locations that cannot be served by the selected delivery method.
Available options will normally appear during checkout.
Order Processing
Orders are processed after successful payment authorization and any necessary order verification.
The estimated processing or shipping information presented on the product page, checkout page, order confirmation, or shipping method forms part of the expected fulfillment timeframe.
Orders placed during weekends, holidays, periods of unusually high demand, or inventory verification may require additional processing time.
Delivery Estimates
Delivery estimates shown during checkout or after shipment are estimates unless we expressly identify a service as guaranteed.
Carrier network disruptions, severe weather, natural events, holidays, incorrect addresses, transportation interruptions, or circumstances beyond our reasonable control may cause delays.
Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, online sellers must have a reasonable basis for an advertised shipping timeframe; if no timeframe is stated, the rule generally uses 30 days, and sellers that cannot ship as promised must follow the required delay-consent or refund procedures.
Tracking
When tracking is available, tracking information may be provided after your order is transferred to the carrier.
Tracking information may require additional time to become active after the shipping label is created.
Shipping Charges
Applicable shipping charges will be displayed during checkout before payment where required.
Shipping promotions, free-shipping offers, or shipping thresholds may change and may be subject to separate promotional conditions.
Address Accuracy
Customers are responsible for reviewing their shipping information before placing an order.
If you discover an error, contact us immediately at:
We will make a reasonable effort to correct an address before shipment, but changes cannot always be completed after fulfillment begins.
If a package is returned because an address supplied by the customer was incomplete or incorrect, additional shipping costs may apply before reshipment where permitted by law.
Delayed Shipments
If we learn that we cannot ship within a promised timeframe, we will address the delay in accordance with applicable law and may contact you regarding revised timing, cancellation, or refund options.
Federal rules governing online merchandise orders require sellers to follow specific procedures when promised shipment timing cannot be met.
Packages Marked Delivered
If tracking shows a package as delivered but you cannot locate it, please first check the delivery area, nearby entrances, household members, building staff, and any delivery notices.
You may also need to contact the carrier.
Contact us if further assistance is needed.
We may request confirmation of the delivery address or other information before opening a carrier investigation.
Lost Packages
If tracking indicates that a package may have been lost while in transit, contact us.
We will review available tracking information and, where appropriate, communicate with the shipping provider.
Confirmed lost shipments will be reviewed for replacement, reshipment, or refund as appropriate.
Damaged Packages
If your order arrives damaged, keep the product and packaging and contact us promptly.
Providing photographs of the shipping box, shipping label, internal packaging, and damaged item may help us resolve the issue more efficiently.
Multiple Shipments
Orders containing several products may occasionally be delivered in separate packages.
Products may therefore have different tracking numbers or arrival dates.
Contact
For shipping questions:
Sweetheart Fried Chicken Restaurant LLC
4248 18TH ST
SAN FRANCISCO, CA 94114
United States
Email: support@sweethearttt.vip